Shipping, Handling, Processing
Q: How much is shipping, handling, and processing?
A: S&H is $6.95 per bag on all bags purchased on PackItCool.com. There is a $10 surcharge to orders going to Alaska, Hawaii, Canada, and Puerto Rico.
Q: How long will my order take to process and ship?
A: Processing an order takes between 24 and 48 hours. Please allow 7-10 days for shipping once the order is processed. Expedited 5-7 day shipping is available for a $5.00 surcharge.
Q: How will my order be shipped?
A: All orders are shipped in the same box via FedEx SmartPost (FedEx ships to your local USPS post office, which then ships to your doorstep).
Q: Will you ship to PO Boxes?
A: Yes, we do ship to PO Boxes.
Q: Do you accept PayPal?
A: Sorry, we do not accept payment via PayPal at this time.
Q: Is my PackIt ethically manufactured?
A: PackIt coolers are manufactured in China in accordance with all international labor laws and factory etiquette.
PackIt Use
Q: Can I keep hot food or a hot thermos in my PackIt?
A: A frozen PackIt is not optimal for a hot thermos; however, if you leave the PackIt out overnight it does insulate and keep any hot items warm.
Q: What if my PackIt does not stay cold for as long as I expect it to?
A: If your PackIt is not staying very cold for extended periods of time please make sure the PackIt gets a full 12-14 hours in the freezer. PackIts that are subject to warmer than room temperatures, or PackIts that are opened and closed frequently, will not stay as cold as long as others in more optimal environments.
Q: Is my PackIt airport-friendly as well?
A: Our bags are safe for airline travel. We are cleared through security because our non-toxic Eco-gel packs are not removable and are undetectable by security machines.
Care and Cleaning
Q: What is the best way to clean my PackIt?
A: Hand wash with mild soap and warm water. Allow to air dry completely with flap open before freezing to prevent frost from forming on cooler. Do not use bleach. Please note that PackIts are not washing machine, dryer, dishwasher, or microwave safe.
Warranties and Returns
Q: Does my PackIt come with a manufacturer's warranty?
A: Yes, the PackIt comes with a Manufacturer's Limited Warranty: This product is covered by a one-year limited warranty against manufacturing defects. This warranty does not cover damage resulting from improper use, normal wear and tear, accidents, or improper handling.
Q: Do you have a return policy?
A: Yes. If you are unhappy for any reason with an item you receive, you may return it within 30 days and we will refund the price of the product. We do NOT refund shipping charges. Please include a note in the box with your name, address, and reason for return or exchange. Your refund or exchange will be processed as soon as the item is received. Please address returns and exchanges to:
Supply Chain Solutions LLC
2300 Sitler
Bldg 685
Memphis, TN 38118
If your questions were not answered above, please call our dedicated customer service line at 800.287.5513 or email us at customerservice@packit.com.
